Conversational intelligence - Communicating more consciously
Conversational intelligence is the skill by which you gain insight into how the brain works during conversation, enabling you to control the emotions involved more effectively. This skill can be learned. Distrust, fear and rejection are replaced by trust, cooperation and empathy, allowing you to create new ideas together and achieve extraordinary results.
Outcome
After this training course:
- you will communicate more consciously.
- your communication will be more result-oriented. There will be room for positive energy once more.
- you will understand how assumptions can affect your way of thinking (negatively), giving you a distorted view of reality.
- you will be able to analyse conversations. You will gain insight into yourself and others, resulting in:
- healthy and lasting relationships and results;
- more teamwork;
- higher productivity;
- more innovation.
- you will be more open to conversation, leading to greater understanding and connectedness instead of fear and rejection.
- you will approach your communication differently. Among other things, this will include:
- managing organisations differently
- taking on difficult conversations
- better customer relationships
- more active involvement of teams and employees
- encouraging cooperation
- (re)shaping the organisational culture.
What?
- The neurochemistry of conversations
- TRUST model
- Understanding the different communication levels and their impact on engagement in the achievement of objectives
- Conclusion ladder – identifying blind spots – building confidence
- Conversation dashboard
- Conversation matrix and conversation rituals
- Conversation skills
How?
- Step 1: Interactive workshop based on our best and worst conversations. We will use concrete, practical situations.
- Step 2: Coaching
To ensure that the participant’s action points from the workshop are applied in daily practice, a follow-up via coaching (face-to-face or by phone) will be scheduled. - Step 3: Return day
During this half-day session, work will be done using participants’ practical cases. There will be an opportunity to identify what’s going well and where there is room for improvement, with the aim of boosting self-confidence.